FAQs
Buying FAQs
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How do I find the show Im looking for and make an offer on tickets? |
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You can easily find the show you are looking for by using the search engine at the top of the screen. You can search by artist, team name, or venue. Our system will automatically make recommendations for you on our home page based on your location. |
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How much does it cost to sign up for an account? |
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Signing up for an account is free! If your offer is successfully accepted you pay a processing charge of $5 per transaction, not per ticket. |
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What is a Quick Offer? |
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If you do not want to make multiple offers on tickets you can simply state a maximum price for a show using our Quick Offer feature. Sellers will respond with seat locations that are equal or less than your quick offer price. You will pay the price the sellers are suggesting, which can be less than or equal to your quick offer. |
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Can I change my offer amount or cancel my offer once a seller accepts it? |
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No. Once your offer is accepted your credit card is charged and your sale is final. There are no refunds once your transaction is finalized. |
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Can I make offers on more than one set of tickets? |
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Yes. You can make as many offers as you want. However, please keep track of your offers as if they are accepted you cannot cancel them. |
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How do I know if my offer has been accepted? |
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You will receive an email as soon as your offer has been accepted letting you know that your credit card has been charged and informing you on when you can expect your tickets. If you offer is autoaccepted you will be informed as soon as your offer is made. You can view your accepted offers in you "My Account" page here. |
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My offer was immediately declined. How did this happen? |
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A seller reserves the right to set an autodecline price. Any offer under this amount will be immediately rejected by our system. You can resubmit a new offer, however you can only submit 3 offers on each ticket listing. |
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How long is my offer valid for? |
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You can choose to make your offer valid for either 24, 48, or 72 hours. A seller can accept, reject, or counter your offer at any time it remains valid. If this timeframe expires and the seller has not responded your offer is automatically declined. |
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What amount should I offer to ensure I get the tickets I want? |
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That’s the beauty of Savefans! You can offer any amount you want. However some seats are better than others and those with better views will typically sell for a higher amount. If your offer is declined you can resubmit it up to 3 times per listing or you can always make an offer on another set of tickets. |
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How do I know where my seats are located? |
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All ticket listings include a section and row. You can also reference our seating charts to see where your seats will be located. Please note that not all seating charts are drawn to scale and sometimes seat locations will change due to special seating arrangements or last minute changes by a venue or promoter. |
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There are abbreviations in the ticket listing. What do they mean? |
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The following are commonly used seat description abbreviations. These do not guarantee exact seat location, but can be used as a guide in making your ticket selections: SRO = Standing Room Only, GA = General Admission, F or FL = Field or Floor Level, LT = Left , RT = Right, LC = Left Center, RC = Right Center, CTR = Center, LFLR = Left Floor, RFLR = Right Floor, CFLR = Center Floor, ORCH = Orchestra, BALC = Balcony OBS/OV = Obstructed View, LV = Limited View, PV = Partial View, WC = Wheelchair Access |
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Will my seats be together? |
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Yes! Your seats will always be together unless noted by the seller. |
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Why cant I see exact seat numbers? |
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This is to protect your privacy as well as your seller’s when attending a show. Some sellers can choose to reveal seat numbers though it is not required. |
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Why do I need to authorize my credit card when making an offer and am I charged before it is accepted? |
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Your credit card is preauthorized when making an offer to ensure fairness to our sellers but is charged only when your offer is accepted. You may see a preliminary authorization before your offer is accepted but rest assured this is not an actual charge. Please be aware that once your offer is accepted your offer cannot be cancelled and your order is final. |
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When and how will I receive my tickets? |
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Your tickets will arrive via FedEx a minimum of 3 days before the show date. In most cases they will be delivered within a week of placing your order. You will receive an email giving you a time frame in which to expect your tickets. Once your tickets are shipped you will receive another email with a FedEx tracking number and signature is required for delivery in most cases. If you do not receive your tickets within 3 days of the show please contact customer service immediately at (888-326-7697). |
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How do I change my registration information and preferences? |
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Changing your registration and preferences is easily done on your “My Account” page by clicking here. |
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What happens if a show is cancelled? |
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If your show is cancelled and not rescheduled to a new date you will receive a refund for your purchase minus the transaction fee and shipping charges. Please consult our “Savefans! 100% guarantee” for more information on cancelled shows. |
Selling FAQs
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I have extra tickets. How do I find the event to list them for sale? |
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Selling tickets is easy to do on Savefans! Simply click here to get started or use our easy search engine to find your show and click the “sell” bubble to place your ticket listing. |
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How much does it cost to sell tickets on Savefans? |
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Listing tickets for sale on Savefans! is free. If you accept an offer you will be charged a transaction fee equal to 15% of the accepted offer amount. |
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Can I revise my ticket listing or cancel it once it is placed? |
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Yes. You can revise your listing or cancel it entirely any time prior to you accepting an offer. To cancel your tickets listing please go to your “My Account” page here. |
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Can I set a minimum offer amount Im willing to accept? |
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Yes. You can set an autodecline price which will reject any offers below a threshold you set. Conversely you can set an autoaccept price which will allow our system to automatically accept any offer above a threshold you set. |
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How long do I have to accept an offer? |
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A buyer can set a timetable of 24, 48, or 72 hours which their offer remains valid. If you do not accept in this timeframe the offer automatically expires and you can no longer accept it. |
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How do I know if I have received an offer? |
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Our system will automatically generate an email informing you that a buyer has made a standing offer on your tickets. You will be given instructions on how to view your offer in your “My Account” page and will give you the option to either accept, decline, or counter it. |
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I received an offer but I do not want to accept it. Can I send a counter offer? |
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Yes. You can submit a counter offer to a buyer. Please keep in mind however a buyer is only allowed to make a maximum of 3 offers per ticket listing. |
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How do I respond to a Quick Offer? |
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You can view quick offers made by buyers here. You can respond to a quick offer with a quick buy which will allow users to purchase your seats for the price you offer. |
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How do I ship my tickets to my buyer? |
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If you accept an offer you will receive a prepaid FedEx label to print. Bring this label to any FedEx drop off or FedEx Kinkos location. Simply fold this label in half and place it in the window of a FedEx Express Envelope place in a FedEx drop box or give to a FedEx employee. You may ask a FedEx Employee for a receipt of your shipment for your records. Savefans! is not responsible for non receipt of FedEx shipment due to errors on your behalf. |
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When and how will I be paid? |
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Savefans! will issue you a check every Friday for all orders received and validated by your buyer that week. |
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Can I email E-tickets? |
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No. If you are selling E-tickets you must print them out and ship FedEx to your buyer. |
General FAQs
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What is Savefans? |
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You can read more about Savefans! revolutionary ticketing platform here. |
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What are Savefans! terms of use? |
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You can view our terms and conditions here. |
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What is Savefans! privacy policy? |
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You can view our privacy policy here. |
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I have a question that is not answered here. How can I get live support from a Savefans! representative? |
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We are available by phone at 1-888-FAN-POWR (1-888-326-7697) or via email at customerservice@savefans.com. You can learn more about contacting Savefans! by clicking here. |
