Terms and Conditions


Welcome to Savefans! online buying and selling community (the "Site"). This User Agreement ("Agreement") lists the terms of the agreement between you and Savefans! for the buying and selling of tickets, and all other services that Savefans! provides (the "Services"). These terms and conditions, along with any other policies or guidelines posted on this web site, shall govern your use of this Site. Please read the terms and conditions carefully before making an offer or listing tickets for sale. Buy using this Site and/or by placing a ticket offer or listing tickets for sale on this Site, you are agreeing to the following:

 
If Savefans! changes this Agreement, Savefans! shall post a revised version of this Agreement here, which shall automatically replace the terms of this Agreement. Your continued use of the Site and the Services following Savefans! posting of a revised Agreement will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site.


SERVICES PROVIDED BY SAVEFANS!

Savefans! is a safe and secure online ticket resale marketplace for buyers and sellers. When fans buy or sell tickets through Savefans!, they can be assured of a safe, secure transaction. Tickets are listed by established ticket suppliers and brokers as well as individuals. The tickets offered through Savefans! are owned, listed for sale and fulfilled by the party listing the ticket (not necessarily Savefans!). Prices are determined by offers made by buyers and accepted by sellers and reflect the true market demand of the tickets. A ticket may be purchased at a substantially higher or lower cost than the price printed on such ticket. 


SAVEFANS 100% GUARANTEE

Savefans! values its customers and offers all users the following guarantee when purchasing tickets:

Your seat location will be identical or superior to the section and row you order.

In the event tickets you order are no longer available, Savefans! reserves the right, at its discretion, to upgrade you to substitute tickets of an equal or more desirable seating location at no cost to you.  More desirable tickets are defined as a closer row in the same section which you order or a closer section to the stage than you ordered. You will never be charged in excess of your offer amount.

Please inspect your tickets carefully. If you believe your tickets are not in an equal or greater seating location than the ones you ordered you must contact Savefans! Customer Support at (888-326-7697) within 3 calendar days of receiving them via Fedex. If Savefans! determines that you did not receive identical or superior tickets in accordance with the parameters set forth above, Savefans! will either provide you with replacement tickets that are the same as or superior than the tickets for which you placed an offer, or at Savefans! option and following Savefans! receipt of the tickets from you, issue you a full refund for the cost of the tickets, plus all service and shipping and handling fees.  
 

Your tickets will be authentic and valid for entry.

Your tickets are guaranteed to be authentic and valid for entry. In the event a problem should arise at the venue, please call Savefans! Customer Service immediately at (888) 326-7697 for assistance. Savefans! will use its best practices to contact the venue and resolve any problems immediately and get you into the show. In the event your tickets remain invalid, Savefans! will use best faith efforts to issue you substitute tickets in an equal or more desirable seating location.

If you are unable to contact Savefans! and/or Savefans! is unable to resolve the problem and/or find suitable replacement tickets, you must contact Savefans! within 7 calendar days following the date of the event. Savefans! will send you a prepaid FedEx shipping label for you to use to return the tickets to Savefans!. Once Savefans! receives confirmation from the venue that the tickets were invalid, Savefans! will issue you a full refund for the cost of the tickets, plus all service and shipping and handling fees.  

Your tickets will arrive in time for the event.

If your tickets have not arrived within 3 calendar days after they were scheduled for delivery or 3 days prior to the event date you must contact Savefans! Customer Service at customerservice@savefans.com or by phone at (888) 326-7697 immediately. If you do not contact Savefans Customer Service within this required time period, the benefits of this guarantee will not be applicable.

If your tickets are not received before the event, Savefans! will work to attempt to locate the tickets and ensure their delivery (or attempted delivery) to you prior to the event. If the tickets cannot be located and no delivery attempt was made prior to the event, Savefans! will issue a full refund, including all fees and costs of shipping and handling or upgrade you with replacement tickets in an equal or more desirable seating location. 

You will be refunded if the event is canceled and not rescheduled.

If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout, Savefans! will provide a full refund for the amount that you paid for the tickets. Shipping charges are not refundable. The tickets must be received by Savefans! within 14 days of the announcement of the event cancellation. Savefans! suggests returning tickets via certified mail or using a carrier that can provide you with proof of delivery. In case of a rainout or strike for a sporting event, no refunds will be made. Savefans! will attempt to contact you with further instructions in these instances. If you have not heard from Savefans! within 48 hours of the announcement, please contact Savefans! at customerservice@savefans.com or by phone at (888) 326-7697.

If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. There will not be a need to issue new tickets for most rescheduled events or postponements. As Savefans! is not able to recover its costs on the tickets that its sellers acquire for you, Savefans! in turn is unable to offer customers refunds on postponed or rescheduled events.

In the case that an event is relocated to a different venue, tickets for the new venue will be provided if necessary and a refund will not generally be given. Exact refund and exchange policies are determined on a show by show basis by the venues and performers. If seating is not available at the new venue a refund will be offered.

MAKING AND ACCEPTING OFFERS REFLECT THE PRICE OF THE TICKET 

The price you pay may be substantially higher or lower than the face value price printed on the tickets. Tickets listed on Savefans! are owned and supplied by numerous professional ticket suppliers and brokers as well as individual sellers. As the sales price is determined by offers made by buyers and accepted by sellers it will in most cases differ from the actual price printed on the ticket. The market value price for a ticket is quite volatile, determined by many factors including seat location, supply and demand, date and location of event, etc. You hereby agree to and understand this.

RETURNS 

There are no refunds, exchanges, or cancellations on any request once an offer is accepted. This policy is in place because once you make your ticket offer, sellers rely on such offer to secure and acquire those tickets for you from a ticket supplier and are generally not able to recover their cost. You may rescind your offer at any time prior to its acceptance by a seller. Please only make a standing offer after you are certain you want the tickets.

PRICES & SEATING 

All prices are listed in U.S. Dollars (USD) and are guaranteed after your offer has been accepted and confirmed by a seller offering the tickets, your credit card has been charged and your purchase is completed. Due to the large number of tickets sellers who post tickets for sale on the Site, Savefans! cannot be responsible for any typographical or system errors within the inventory listed for sale. If this type of error is found while processing your order, you will be notified of the error and, when available, be provided with other seating choices. If the tickets you requested are not available after offer acceptance and order confirmation, you will be provided with the equivalent or better seats (at Savefans! discretion), when available, at no additional cost, or Savefans! will issue you a refund. Please check your tickets carefully once they arrive. Please contact Savefans! Customer Care department 3 days prior to the event if you have not received your tickets or if you have questions regarding the tickets you received. If you have not received confirmation from Savefans! that your ticket request has been finalized, you should not assume that your ticket request will be able to be fulfilled. Please note that notification that Savefans! is in receipt of your ticket offer is not an order confirmation that your ticket request has been finalized.


PROCESSING YOUR ORDER AND CONFIRMATION

Immediately after you submit your offer for tickets, you will receive an email notifying you that Savefans! has received your request. You will pre-authorize your credit card for the amount of your offer. You will never be charged more than this amount. This does not confirm ticket availability. It only indicates that Savefans! has received your offer for those tickets and a seller has begun the process for securing the requested tickets. Once the requested tickets have been secured by a seller, your credit card is charged and you should receive an order confirmation or link to print your tickets confirming that your request has been finalized and a seller has purchased the tickets on your behalf. In some instances where the physical tickets or bar code electronic ticket is not yet available, the delivery update acts as your confirmation until the ticket is delivered. Your order may be finalized even if you do not receive an order confirmation, finalized invoice or an updated status email from Savefans!. If you have not heard from Savefans!, or have only received a confirmation that we received your ticket request, please contact customer service at customerservice@savefans.com or by phone at (888) 326-7697 to check on your order. Never make an assumption about the status of your order because you have not been contacted by Savefans!. You may not cancell an order due to problems with receipt of emails. 


CREDIT CARD PURCHASES
 

Please note that purchases by credit card do not grant any variances from Savefans!Terms and Conditions. You are still responsible for complying with our Terms and Conditions. Any attempts to defraud Savefans! may result in legal and criminal action brought against you. 
 
The credit card will be charged in accordance with the Processing Your Order and Confirmation section.


EVENT DATES AND TIMES 

Event dates and times printed on the face of the tickets, or in any correspondence from Savefans!, are always subject to change. This is especially true for sporting events that are subject to television scheduling conflicts. It is your responsibility to check for any possible changes in date and time. You may check with your local media or contact customer service at customerservice@savefans.com or by phone at (888) 326-7697 to ensure that you arrive at the event on the correct date and at the correct time. You agree that Savefans! is not responsible for changes in date or time of the event, and that refunds will not be issued due to event dates or times being changed.

SERVICE CHARGES 

The service charge helps Savefans! recover some of the costs associated with processing payments and securing tickets, as well as guaranteeing that every ticket on the site is authentic. The service charge is a $5 transaction fee for a buyer (per transaction not per ticket) and 15% of the accepted offer price for a seller (per transaction not per ticket). You hereby accept these service charges.

TICKET DELIVERY 

All tickets shipped will be done so via Federal Express delivery service (Standard Overnight, 2 Day, or Express Saver) and will require a signature. Savefans! uses Federal Express delivery services requiring signature to ensure that your tickets arrive safely and that their location can be tracked at any time. It is your responsibility to track your package and to be available to accept the package. You agree to provide Savefans! with a secure delivery location (No P.O. Boxes) and authorize someone at that address to act as your agent in your absence to accept delivery of the package. If you provide a delivery location other than your credit card billing location, you hereby specifically agree to be responsible for that delivery and the tickets once delivered to the address you specify. You agree not to dispute such charges. Your expected ticket arrival date is based on the actual date Savefans! ships the order. 
 
Please note that refusal of the package does not constitute refusal of payment. You hereby agree that you are responsible for all ordered tickets where an attempt has been made to deliver them or make them available to you. You hereby agree you are responsible for all ordered tickets even if you attempt to return them. If for any reason your tickets are returned to Savefans!, Savefans! will try to contact you to arrange for another delivery attempt at your expense. 
 
If your tickets are being delivered via email, a link to print your tickets will be sent to the email address you provided once your tickets are confirmed by the seller.
 


LOST OR STOLEN TICKETS
 

Please treat your tickets as cash. When you receive your tickets keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight and heat can damage some tickets. 


TRANSLATION POLICY
 

In the event that any statement in any translated version of this Site conflicts with the English version, the statement in the English version shall prevail. 


LIMITATIONS OF LIABILITY
 

Savefans! is not responsible for providing transportation or reimbursement of travel-related expenses under any circumstances unless those items are specifically included as part of a package. In addition, Savefans! is not responsible for any delay causing you to arrive late or miss your event for any reason. Any actions by Savefans! that do result in you missing your event will be rectified with Savefans! liability not exceeding 100% of your total purchase price. Savefans! is not responsible for the conditions or the actions of the crowd at any event nor is Savefans! responsible for any changes made at the venue including, but not limited to, seating arrangements, stage set-up, or venue conditions. If someone is sitting in your assigned seat, it is your responsibility to ask them to move or to ask an usher to assist you. 

IN NO EVENT WILL SAVEFANS! BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVNUES OR BUSINESS OPPORTUNITIES, EVEN IF SAVEFANS! HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 


UNAUTHORIZED USE OF THE SITE
 

Any Illegal or unauthorized use of the Site shall constitute a violation of these Terms of Use. You do not have permission to access the Site in any way that violates, directly or indirectly, these Terms of Use. Illegal or unauthorized use of the Site includes, but is not limited to, using the Site to facilitate illegal ticket sales, unauthorized framing of or linking to the Site, or unauthorized use of any robot, spider or other automated process on the Site. 
 

DISPUTES 

If you have a dispute and your dispute involves an event (or a ticket for an event) that is located in the United States, then the dispute will be governed by the laws of the State of California without regard to its conflict of law provisions and you consent to personal jurisdiction, and agree to bring all actions, exclusively in state and federal courts located in Los Angeles County, California. If you have a dispute and your dispute involves an event (or a ticket for an event) that is located in Canada, then the dispute will be governed by the laws of the Province of Ontario without regard to its conflict of law provisions and you consent to personal jurisdiction, and agree to bring all actions, exclusively in courts located in Toronto, Ontario. If you have a dispute regarding the Site but not regarding an event (and not regarding a ticket for an event), then: (a) if you are accessing the Site from the United States or any country other than Canada, then the dispute will be governed by the laws of the State of California without regard to its conflict of law provisions and you consent to personal jurisdiction, and agree to bring all actions, exclusively in state and federal courts located in Los Angeles County, California; and (b) if you are accessing the Site from Canada, then the dispute will be governed by the laws of the Province of Ontario without regard to its conflict of law provisions and you consent to personal jurisdiction, and agree to bring all actions, exclusively in courts located in Toronto, Ontario.  


INDEMNITY
 

You agree to indemnify and hold Savefans! and its officers, agents, employees, contractors and principals, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site. 

 
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